Return conditions has a specific system so that your purchases are made with total peace of mind and guarantee, so that the products sold can be returned within 3 days of receipt of the item by the buyer, according to the law 7/1996, of January 15, Spanish retail trade. prior to the return of an order or part thereof, you must indicate your intention through the following email address the deadline to request the return will be 2 days from the receipt of the order. In this e-mail you must indicate the order number, as well as the reason for the return. Once your request is received and within 3 days of receiving it, we will contact you. through e-mail indicating the steps to follow. reserves the right to accept or reject a refund requested after the deadline.
The cost of return will be borne by the customer, except in cases where the product does not match the purchased with the previously written (The information provided in the description of the products in are based on the information provided by The designer or manufacturer The information and data included in each of the descriptions or colors of the products or in his photograph are merely informative will not be responsible for the appearance of errors in them, nevertheless, he is committed to the correction of the same With respect to the colors of the products, technically we work as much as possible to show the exact colors of the products that appear in, but because the computer monitors vary, we can not guarantee that your monitor will show the exact colors) or it is defective.
The refund will be made through an entry to the credit card of the buyer with which the purchase was made. The refund in the customer’s account as a result of this refund will be made within a maximum period of 7 days.
The return can not be made in those cases in which the products sold have been used, dirty or damaged or with some kind of smell. This process is thoroughly reviewed.
The returned product must be in identical delivery conditions, retaining the label of the garment, any document, such as instructions, features or any other documentation received in it. The return must be made in the same packaging that was sent. The proof of purchase made, delivery notes and copy of the e-mail with the causes of the return must be included in the shipment.
Returns can not be made when the item purchased has been made as our logistics service makes a verification once you receive the returned items. The changes of some articles by other different ones will not be accepted, without previously the return has been made by the process previously described of return.
Once we have the product in our facilities checked and labeled we will proceed to return the amount of the product provided that it is all correctly as it has arrived first at the destination of the buyer. will not be responsible for the costs and expenses, direct or indirect, of those returns that do not follow the procedure established in the e-mail that will be sent to the client upon request.
The partial return of an order and if accepted, will give rise to the partial refund of the amounts. reserves the right to refuse returns communicated or sent outside the deadline set beforehand. Texts, comments, images, as well as graphic design, are subject to copyright and therefore protected by national and international legislation. Any total or partial reproduction of the Web is strictly prohibited. For any litigious question that may arise, the Spanish legislation and in the courts of the social directorate Diseño Integral Gallego S.L.